SHIPPING & RETURNS POLICY

 

GLOBAL SHIPPING — WE SHIP WORLDWIDE

 

AB BIO® ships to customers worldwide using trusted carriers including USPS, UPS, FedEx, and DHL.

Your shipping rate and delivery timeline will be calculated at checkout based on your destination.

 

ORDER PROCESSING TIMES

Orders are processed within 1–2 business days.
During holidays or high-volume periods, processing may extend to 3–5 business days.

You will receive a shipping confirmation email and tracking number as soon as your order leaves our facility.

HOW TO GET FREE SHIPPING

FREE economy shipping is available on orders $100 and over (after any discounts or promotions have been subtracted and excluding taxes).

 

SHIPPING METHODS, COSTS, AND TIMES

Due to the worldwide economical situation shipping costs and delivery times may vary. 

• Economy shipping (5-8 business days): starting from $5.99
• Standard shipping (3-4 business days): starting from $7.90
• International Standard shipping (6-12 business days): starting from $19.99

Shipping time applies to the transit time, but does not reflect the processing time to prepare, pack, and ship your order from our warehouse. Orders are typically processed in 24-48 hours, Monday through Friday, excluding federal holidays and weekends.

Please allow additional transit time for APO/FPO military addresses, as well as deliveries to Hawaii, Alaska, and US territories.

If you have any additional shipping questions, please contact abbio@abbio.io

CUSTOMS, DUTIES AND TAXES

International orders may incur customs duties, VAT, or import fees.

These charges are not included at checkout and are the responsibility of the customer.

ORDER CANCELLATIONS AND MODIFICATIONS

If you would like to cancel an order, please send an email to abbio@abbio.io immediately. We aim to process orders as quickly as possible and may not be able to accommodate your request but will be happy to work with you until it is resolved.

Unfortunately, we are unable to cancel single items from an order. If your order is canceled, you will receive an email notice alerting you to the cancellation. You will be refunded for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, please send an email to abbio@abbio.io.

If you need to update your shipping address, please send an email to abbio@abbio.io immediately.

RETURNS AND REFUNDS

We believe in complete transparency and a simple, fair return process.

If you are not fully satisfied, you may request a return within 30 days of delivery.

We accept returns for:

• Unopened products

• Lightly used products (30-day satisfaction guarantee)

This ensures compliance with cosmetic industry standards and Google’s consumer-protection requirements.

We want you to love your AB BIO® purchase, so if you are not totally satisfied, please send an email to abbio@abbio.io within 30 days of your purchase, and we will provide a return authorization and mailing information. Simply return the gently used portion, and we will be happy to provide a refund for the full amount of your purchase, minus shipping.

To return a product, please send an email to abbio@abbio.io and we will provide a return authorization and mailing information. Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address. We recommend that you send your return or exchange via FedEx, UPS, or USPS’s insured Parcel Post for your protection and to ensure prompt delivery. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item. We cannot guarantee that we will receive your returned item, so please keep the tracking information for your package in case it is needed.

Once your return is received, please allow up to three business days for your refund to be processed. You will receive a return confirmation email once your refund has been processed; the amount will be posted to your bank account within 5-10 business days. Refunds will be issued to the original form of payment for the amount of the item(s) plus sales tax. Returns for orders paid by gift cards will be processed to a new gift card that will be emailed to the customer’s original email. If your return has been rejected after inspection, we will notify you via email.

Please note: Only items purchased on abbio.io may be accepted for return. If you purchased your AB BIO® product at one of our authorized retailers, please contact them for assistance.

MISSING OR DAMAGED PACKAGES

If your package was damaged during transit, save the box and merchandise, and notify us immediately at abbio@abbio.io.

If your package is missing, please have a look around your property to see if it was tucked away out of sight. Fedex.com provides proof of delivery. You can track your package on their website to see a photo of where your package was left.

If the package is not found, notify us within three days of the scanned delivery date at abbio@abbio.io. We will start a trace with FedEx and take the required follow-up steps. This process takes approximately 2-3 business days.

EXCHANGES

We do not process direct exchanges.

If you wish to try another item, please request a return and place a new order.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, email abbio@abbio.io immediately.

Changes can only be made before the order has shipped.