Where do you ship?
We ship within the United States, including Hawaii and Alaska, as well as APO/FPO address. Delivery to European countries is also available.
What is your return policy?
We want you to love your AB BIO purchase, so if you are not totally satisfied, please send an email to email@example.com within 30 days of your purchase, and we will provide a return authorization and mailing information.
We will be happy to remit your account for the full amount of your purchase, minus shipping. Shipping fees are non-refundable.
Please note: Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.
Our policy applies to all products, except hand sanitizers.
Where's my package?
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
Once I place my order, can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at firstname.lastname@example.org. We will make every effort to ensure the correct delivery of your order.
Can I exchange a product?
If the product is unopened, we will happily exchange it for another AB BIO product of equal value.
How do I start a return?
We are so sorry you didn’t absolutely love your AB BIO purchase. Please contact our customer service team at email@example.com in order to start the return process.
Do I have to pay return shipping costs?
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org